Welcome to our chocolate shop, where all of our chocolates are gluten-free, vegan, and dairy-free! We understand that dietary restrictions can make it difficult to find delicious treats, so we've created a line of chocolates that are suitable for everyone but especially for those requiring gluten-free, vegan and dairy-free options.

Here are some frequently asked questions about our chocolate:

Q: Are all of your chocolates gluten-free, vegan, and dairy-free? A: Yes, every chocolate in our shop is gluten-free, vegan, and dairy-free. We use high-quality ingredients to ensure that our chocolates are both delicious and safe for those with dietary restrictions.

Q: What kind of sweeteners do you use in your chocolates? A: We currently use Australian grown organic cane sugar. We always use natural, minimally processed ingredients to ensure the highest quality product. Please check the ingredient list of each product for specific details.

Q: Do you offer any chocolate flavours besides dark chocolate? A: Yes, we offer a range of couverture chocolate flavours, including mylk chocolate, white chocolate, and dark chocolate. Our chocolates are made with high-quality ingredients to create a delicious and satisfying flavour.

Q: Can I order customised chocolates for a special event or gift? A: Yes, we offer custom chocolates for special events and gifts. Please contact us to discuss your custom chocolate order.

Q: Do you offer shipping? A: Yes, we offer shipping throughout Australia. We use Australia Express Post. Our chocolates are carefully packaged to ensure they arrive in excellent condition. We also offer gift wrapping options for those who want to send chocolates as a gift.

Q: How long do your chocolates last? A: Our chocolates are made with natural ingredients and do not contain any preservatives. We recommend consuming them within two weeks of purchase for the best flavour and texture. However, they can be stored in a cool, dry place (ideally 16-20 degrees) and enjoyed up until the "Best Before' date.

Q: Are your chocolates nut-free? A: Our PogBalls chocolates contain peanuts. All PogBalls products are labelled stating they contain peanuts.

Q: Are your chocolates organic? A: While we strive to use organic ingredients whenever possible, not all of our ingredients are certified organic. We prioritize using high-quality, natural ingredients to create our chocolates.

Q: Are your chocolates soy-free? A: Our white chocolate and mylk chocolate contain soy. However, we do offer chocolates made using only dark chocolate which is free from soy and are suitable for those with soy allergies or sensitivities.

Q: Do you offer sugar-free chocolate options? A: We currently do not offer sugar-free chocolate options. However, we use a variety of minimally processed natural sweeteners in our chocolates to provide a healthier option.

Q: Do you offer chocolate tablets or only bonbons and truffles? A: We offer both chocolate tablets and truffles in a variety of flavours. Our chocolate tablets are perfect for snacking, while our bonbons and truffles make a luxurious treat or gift.

Q: Can I order chocolate in bulk for an event or party? A: Yes, we offer bulk chocolate orders for events and parties. Please contact us to discuss your specific needs. (Please note we require 1-2 week lead time for large orders).

Q: Can I purchase your chocolates at a retail store? A: Yes you can. Please refer to the Stockists page for stores that stock PogBalls.

Q: Can I track my order once it has been shipped? A: Yes, we provide tracking information for all orders once they have been shipped. You can track your order using the tracking number provided in your shipping confirmation email.

Q: Are your chocolates made with sustainable ingredients? A: We prioritise using sustainable and ethically sourced ingredients whenever possible. We work with suppliers who share our commitment to sustainability and fair trade.

Q: What type of packaging do you use for your chocolates? A: We use eco-friendly and sustainable packaging materials for our chocolates. Our packaging is made from recycled materials and are either biodegradable or compostable. We are always looking out for better options as they become available.

Q: Why is sustainable packaging important to you? A: We believe in being mindful of our environmental impact and taking steps to reduce waste. By using sustainable packaging, we hope to contribute to a healthier planet and minimise our carbon footprint.

Q: Is your packaging recyclable? A: Yes, our packaging is recyclable. We encourage our customers to recycle our packaging materials whenever possible.

Q: Can I compost your packaging? A: Yes, some of our packaging materials are compostable. Please check the packaging label or contact us for more information on how to properly dispose of our packaging.

Q: Do you offer any incentives for customers who recycle or compost your packaging? A: Currently, we do not offer any incentives for customers who recycle or compost our packaging. However, we encourage our customers to dispose of our packaging materials in an environmentally responsible way.

Q: Can I return my packaging to you for reuse or recycling? A: Unfortunately, we do not have a program in place to accept returns of our packaging materials at this time. However, we encourage our customers to recycle or compost our packaging materials.

Q: Do you offer any discounts or promotions? A: Yes we occasionally offer discounts and promotions to our customers. Please subscribe via our website for news, offers and competitions. You can also follow us on our socials - Facebook, Instagram and Tik Tok to stay up-to-date on our latest news and offers.